Customer Success Lead @ Hack Club

This position has been filled as of May 3rd, 2022. Thank you to everyone who applied.

Find purpose and passion by supporting technical teens with your customer service and management skills. As the liaison between teens leading their own after-school Hack Clubs and Hack Club's amazing resources, you'll play a vital role in Hack Club's nonprofit mission to support high school coders in starting coding clubs, hackathons, and building awesome projects.

• Build relationships, follow up, and provide outstanding customer service
• Fun, fast-growing nonprofit tech startup
• Potential for growth!

PAY AND BENEFITS

• 4 weeks paid time off plus 11 holidays plus health insurance
• Hardware stipend of $2,000 (for example, to buy a MacBook Air, big monitor, external keyboard and mouse)
• Pay depending on experience

HOURS AND LOCATION

• Fulltime, flexible hours must include 5 - 9pm two days a week (for Hack Clubbers on the West Coast)
• 80% in-office / 20% WFH---office in Shelburne, Vermont

RESPONSIBILITIES

• Serve as the top point of contact for Hack Clubbers, receiving messages through Slack, email, and iMessage
• Process applications from teen coders and run onboarding calls with new Hack Club leaders over Zoom
• Handle back-office tasks accurately and promptly
• Build out and supervise a team of part-time, paid Hack Clubbers to handle the growing volume of contacts and inquiries
• Treat teens 13 - 18 years old with total respect and professionalism

WHO ARE YOU?

• A high-energy doer, warm and friendly, good at making connections
• An experienced manager, leader, or coordinator---perhaps in hospitality, retail, or a nonprofit
• Detailed, accurate, and timely
• Problem solver
• Solid project manager
• Inspired by computers, technology, and online communities
• Excited to work 1:1 with teenagers every day

REQUIRED

• Software savvy: Experienced in Google Docs or Microsoft Office applications, comfortable in spreadsheets, databases, project management software tools
• Superior organizational skills
• Terrific written and verbal communication skills

FULL JOB DESCRIPTION HERE: hack.af/cust-success-lead

TO LEARN MORE, feel free to contact our search partner, Charlene Wallace, charlene@charlenewallace.com, for a confidential exploratory conversation.

ABOUT HACK CLUB

Hack Club is a fun, nonprofit tech startup, run by a small team of young, highly-creative engineers, building programs every day for thousands of teenagers from around the world. We support high school coders in starting coding clubs, hackathons, and building awesome projects.

Founded in 2014, Hack Club's mission is to support, inspire and motivate teenagers from all backgrounds to become highly technical and use their computer skills to solve problems. Our goal: to become as ubiquitous, as universal, and as culturally foundational for young people today as the Girl and Boy Scouts were 70 years ago.

Watch our 7 minute documentary on The Hacker Zephyr, a 10-day cross-country coding trip by train, to meet a few of the teens in our community. Growing fast, we currently work with 10,000 to 20,000 teens in 36 states and 22 countries.

Hack Club provides equal employment opportunities without regard to race, color, ethnicity, religion, sex, pregnancy or recent childbirth or related medical condition, gender identity and expression, sexual orientation, national origin, ancestry, age, disability, the use of a guide or support animal because of blindness, deafness or physical handicap of any individual, citizenship, veteran or military status, genetic information, marital status, familial status, domestic or sexual violence status, possession of a GED instead of high school diploma, or any other protected characteristic under applicable federal, state or local laws.